Shipping & Delivery
Once your order has been placed, we carefully prepare and package each piece before dispatch.
Processing times may vary depending on product availability, personalised requests, gift orders, promotional periods, and public holidays. Please allow the relevant processing time before your order is dispatched.
Processing Times
- Standard Orders: 24 hours
- Personalised Orders: 48 hours
- Gift Boxes & Customised Orders: 72 hours
Once your order has been dispatched, you will receive the relevant delivery information to help you track your package.
Items We May Not Be Able to Accept
Unless an item is damaged, defective, or incorrectly supplied, certain products may not be eligible for return or exchange.
These may include:
- Personalised or customised items
- Used or worn jewellery
- Items damaged after delivery
- Products returned without their original packaging
- Hygiene-sensitive products, where applicable
- Sale or promotional items marked as final sale
- Gift cards
Please check the individual product details and return information before placing your order, as specific exclusions may apply.
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